A survey that looks at the approach
Not just the volume. The track, the lane, the turning space and the bridge heights, because in this county that is what decides the vehicle.
The work
Household removals, done for this county
The service is ordinary. What is specific to Norfolk is how it is surveyed and planned, which is most of what actually determines whether a move goes well here.
The survey looks at the approach first
Everywhere else, a removal survey is mostly a volume exercise. Here it is a volume exercise and an access exercise, and the second half is the one that decides the vehicle.
We look at the track, the lane width, the turning space, the bridge heights and the gateway before we look at how many boxes the loft holds. If the vehicle cannot get near the door, everything else about the plan changes.
Shuttles are normal here
Where the lane will not take a full-size vehicle, we stage at the nearest hard standing and bring the load in with a smaller one. That is a line on the quote, not a surcharge invented on the day.
The thing that makes a shuttle a problem is not planning it. A vehicle that commits to a track and cannot turn at the bottom is a genuinely bad day for everybody.
Packing, if you want it
Full packing, or just the kitchen and the fragile things, itemised separately on the quote so you can see it and decline it. Most people take the middle option.
Flood-sensible loading
On Broads and low-lying properties, if a ground floor has flooded before we will say what we would not stack directly on it and what is better raised on bearers. It is a common enough conversation here that nobody should feel awkward starting it.
What we are not
Not a national operator with a Norfolk phone number, and not a two-man van. This is household removals with the county’s geography built into how they are planned.
Included as standard
What every Norfolk quote covers
Blankets, straps and floor protection
Standard on every job. There is no version of a removal where your furniture travels unprotected.
Dismantling and reassembly
Beds, wardrobes and anything assembled in the room. Fixings bagged and labelled to the item.
A shuttle where the lane will not take the lorry
Planned at survey, not improvised at the bottom of a track. Priced into the quote rather than added afterwards.
Flood-sensible loading on Broads properties
Where a ground floor has flooded before, we say what we would not stack on it and what we would raise. Tell us the history.
A written plan you keep
What is moving, which road we come in on, where the vehicle stops and what happens if the weather turns.
Tell us where you’re coming in from
Both addresses, roughly how much there is, and — if it’s rural — a photo or a clip of the last half mile. That last bit is worth more than the postcode.