Privacy policy

This policy explains what Norfolk Removals does with the personal information you give us, and what rights you have over it. It applies to this website and to enquiries made through it.

What we collect

When you complete the quote form we collect your name, telephone number, email address, the pickup and drop-off addresses for the move, the moving date if you give one, and anything you write in the notes field. If you send us photographs or a video of the property or its approach, we hold those too.

We do not set advertising or tracking cookies. Where we use a spam protection service on the quote form, that service may process technical information about your browser in order to tell a person from an automated submission.

Why we hold it

• To prepare and send you a quotation for the move you have asked about.
• To plan the route, the vehicle and any shuttle your property requires.
• To arrange and carry out the move if you go ahead.
• To answer questions you put to us.
• To meet record-keeping obligations that apply to us as a business.

The lawful basis is our legitimate interest in responding to an enquiry you have made, and — once you book — performance of the contract between us.

Who sees it

Us, and the crew allocated to your move, who see the addresses, your contact details, the access notes and any approach photographs. Nobody else.

We do not sell your information and we do not pass it to anyone for marketing.

How long we keep it

Enquiries that do not become bookings are kept only while they may still be useful to you, and then deleted — including any photographs or video you sent. Records relating to a completed move are kept for as long as our insurance, tax and legal record-keeping obligations require, and then deleted.

Your rights

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete it, where we are not required to keep it.
• Object to our use of it, or ask us to restrict that use.
• Ask for it in a portable format.
• Complain to the Information Commissioner’s Office if you are unhappy with how we have handled it.

Contacting us about this

Write to hello@norfolkremovals.uk and we will deal with it. If you ask us to delete information, we will tell you plainly if there is anything we are obliged to retain and why.

Changes

If this policy changes, the updated version appears on this page. Material changes affecting people who have already enquired will be notified directly.