About
We work one county, and we work it properly
Norfolk is unusual enough, operationally, that a firm which treats it like anywhere else will get it wrong — usually in the last half mile.
Why the roads, and not the districts
Most county removal websites divide themselves up by district council or by a list of towns. That is tidy and it tells you nothing, because a district boundary has never once affected how a vehicle gets to a house.
What does affect it is which trunk road the move arrives on. The A11 is dual nearly all the way; the A47 is single carriageway for long stretches; the A140 runs through the middle of every village on it. Those are genuinely different journeys, and they need genuinely different plans.
It is also how people here actually describe where they live. Nobody says "Breckland District". They say "just off the A11".
The last half mile
Every removal firm can drive a trunk road. What separates one that works here from one that does not is the bit afterwards: the farm track, the staithe lane, the coast village with no passing place, the new-build estate that is not on the map yet.
So our survey looks at the approach before it looks at the volume, and we would rather see a phone clip of your lane than a floor plan.
What we say no to
Dates we cannot honour, and weather we should not drive in. The Acle Straight and the open country west of Dereham are genuinely exposed, and a high-sided vehicle in a strong crosswind is a safety decision rather than a scheduling inconvenience.
If it is blowing, we move the plan and tell you why. That is occasionally annoying on the day and it has never once been the wrong call.
How we would like to be judged
On whether the vehicle that turned up was the right size for the lane, whether anything was broken, whether the quote held, and whether anybody had to be told something on the day that should have been established at the survey.
Tell us where you’re coming in from
Both addresses, roughly how much there is, and — if it’s rural — a photo or a clip of the last half mile. That last bit is worth more than the postcode.