The things people actually ask

Because Norfolk has no motorway and the trunk roads behave very differently from one another. The A11 is dual nearly all the way; the A47 is single carriageway for long stretches; the A140 runs through the middle of every village on it.

A firm quoting off a mapping tool treats all three as the same kind of road, and they are not. Which one your move arrives on changes the schedule, and sometimes the vehicle.

It’s the most common move we do. The A11 from the M11 is the straightforward approach, and the planning is mostly about when the vehicle reaches the Norwich end rather than when it leaves London.

What we ask for is the detail at the Norfolk end — the lane, the track, the turning space — because that is the half nobody thinks to describe.

Sometimes, and where it won’t we stage at a hard standing and shuttle in with a smaller vehicle. That’s a normal part of working here rather than an exception.

The important thing is that it’s decided at survey. A vehicle that commits to a track and then can’t turn at the bottom is a much worse problem than one that stopped at the top on purpose.

Yes, in both directions — out to London, Cambridge, the Midlands, Suffolk and Essex, and anywhere else in the UK.

Outbound moves are also where backloads come from, so if your dates are flexible it’s worth saying so.

That the door head matters more than the door width. South Norfolk in particular has a lot of low openings and beams crossing doorways at head height, and tall items get measured against the head rather than the frame.

Winding cottage stairs defeat a surprising amount of furniture. We’ll tell you at survey which pieces won’t go up, rather than finding out with one wedged on a half-landing.

Yes, and please tell us. It changes what we’ll stack directly on the floor, what goes in last, and whether anything is better raised on bearers.

It’s common enough on Broads and low-lying properties that we ask as a matter of course, and nobody should feel awkward about saying so.

Mostly that the maps are behind. Estate roads around Wymondham, Attleborough and Hethersett are frequently unadopted and not yet on satellite imagery, with shared-surface parking and no dropped kerb at the plot.

Send us a photo of the approach and where a vehicle could stand. It’s worth more than the postcode.

Yes, and we plan around the season rather than pretending it isn’t happening. In season the coast villages are parked solid and a full-size vehicle can’t turn where it could in winter.

Where a village is genuinely impassable we stage at Holt or Fakenham and shuttle in. If your move is to a holiday let with a changeover, tell us and we’ll work to it.

A move that rides a leg the vehicle was making anyway — so you are not paying for the empty half of the journey. In a county with no through traffic, a lot of journeys have an empty half.

It costs less than a dedicated run. The trade-off is that it travels when the vehicle travels, inside an agreed window rather than on a date you name.

Yes, provisionally, and it costs nothing to hold. Tell us as soon as the date firms up or moves.

If your dates are genuinely flexible, say so — that is what makes a backload possible.

We read everything that comes in and reply by email once we have been through it, normally within a working day or two.

If you already have a date agreed, say so and we will treat it as urgent.

Yes. Goods in transit and public liability cover are in place, and the level applying to your move is set out in writing with your quote rather than buried in a link.

Anything of unusual value should be declared at survey so it is covered properly and handled accordingly.